Last week, I accompanied with my mom to go Tebrau Hospital for her appointment. There was a huge crowd. But the workers in the hospital still as usual working slowly and even have time to do chitchat; everyone just waiting patiently because apparently there is nothing you can do. I saw a mid-aged guy was losing his patient and went to the reception and ask that why does it take so long? But the receptionist just replied that they are having shortage and doctor was on leave that day. And since that guy bought the question and triggered others started making noises about the efficiency of the workers. People were all started expressing impatient and shaking their heads. Everyone could feel the tension surrounding at that moment, the hospital's workers and nurse started acting serious and aggressive. I was also pretty mad about those workers' attitudes. We were waiting since morning until afternoon.and seeing doctor and started treatment until 3:30 of the evening.
I was really disappointed about the public services workers' attitudes and efficiencies. Finally, the Doctor said after taking my mom' blood and wait for the report tomorrow, then, we were good to go, the nurse started putting needle to my mom's arm and I reckoned the nurse's hand was shaking. She apologized to me and explained the reason of because she skipped her lunch. In fact, rest of the other nurses and doctors skipped their lunch for providing services to the patients and let them get home earlier. After hearing what she said, my anger was gone and feel guilty about it.
Friday, June 3, 2011
Public service
Last week, I accompanied with my mom to go Tebrau Hospital for her appointment. There was a huge crowd. But the workers in the hospital still as usual working slowly and even have time to do chitchat; everyone just waiting patiently because apparently there is nothing you can do. I saw a mid-aged guy was losing his patient and went to the reception and ask that why does it take so long? But the receptionist just replied that they are having shortage and doctor was on leave that day. And since that guy bought the question and triggered others started making noises about the efficiency of the workers. People were all started expressing impatient and shaking their heads. Everyone could feel the tension surrounding at that moment, the hospital's workers and nurse started acting serious and aggressive. I was also pretty mad about those workers' attitudes. We were waiting since morning until afternoon.and seeing doctor and started treatment until 3:30 of the evening.
I was really disappointed about the public services workers' attitudes and efficiencies. Finally, the Doctor said after taking my mom' blood and wait for the report tomorrow, then, we were good to go, the nurse started putting needle to my mom's arm and I reckoned the nurse's hand was shaking. She apologized to me and explained the reason of because she skipped her lunch. In fact, rest of the other nurses and doctors skipped their lunch for providing services to the patients and let them get home earlier. After hearing what she said, my anger was gone and feel guilty about it.
I was really disappointed about the public services workers' attitudes and efficiencies. Finally, the Doctor said after taking my mom' blood and wait for the report tomorrow, then, we were good to go, the nurse started putting needle to my mom's arm and I reckoned the nurse's hand was shaking. She apologized to me and explained the reason of because she skipped her lunch. In fact, rest of the other nurses and doctors skipped their lunch for providing services to the patients and let them get home earlier. After hearing what she said, my anger was gone and feel guilty about it.
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